Terms and Conditions
I. SCOPE
This Regulation sets out the rules for the provision of brokering services through Puzzle to Customer when purchasing goods from Sellers.
II. GLOSSARY
Clarification of the expressions used in these Regulations:
– Client account – personal account in the electronic system, administered by the Broker,
– Customer – the consumer (within the meaning of Article 221 of the Civil Code) authorizing the Broker to purchase the goods on his behalf from the Seller via the online store,
– Puzzle – Puzzle Solvers sp. z o.o. based in Poznan, ul. Mlynka 5/9, hereinafter referred to as Broker or Puzzle,
– Registration – a process that gives you the ability to create a Customer Account by collecting customer data and setting a password,
– Seller – the seller of the goods, located in a third country, usually the direct producer of the goods.
– Brok Service – a service rendered to Customer by Puzzle, in accordance with the principles set out in these Regulations,
– Consumer Rights Act – Law of 30 May 2014 on Consumer Rights (Journal of Laws, No.827, as amended),
– VAT – tax on goods and services levied on importation in accordance with the Act of 11 March 2004 on Goods and Services Tax (Journal of Laws No. 2016.710).
III. RANGE OF BROKERAGE SERVICES
1. In the scope of the brokerage service provided by Puzzle, the goods are ordered by the Seller and the payment of the fee related to the shipment of the goods to the Customer (excluding customs duties and VAT on import). The services are performed on the basis of the proxy granted to him by the Broker, on behalf of and for the benefit of the Client.
2. Charges for duty and VAT on imports due to the order and shipment to the Customer’s address are not made by the Broker within the framework of the brokerage service.
3. The Broker service shall be provided in accordance with the specific arrangements between the Parties.
4. Submission of the order by the Client is equivalent to a statement of granting the Broker a power of attorney to order the goods on behalf of and for the benefit of the Customer and to pay the price and delivery costs of the goods to the Customer’s address. The agent is only authorized to act within the scope of the power of attorney granted to him.
IV. RESPONSIBILITIES OF THE PARTIES
The Broker hereby declares that, within the ecommerce platform connecting suppliers / manufacturers with Clients, it assumes some of the obligations incurred by sellers of goods resulting from Polish law. The above is related to the provision by the Broker of the Broker service in the sale of goods to the Customer from foreign sellers. Obligated Obligations:
1. providing necessary information to the Customer regarding the right to withdraw from the contract of sale,
2. carrying out and reviewing complaints proceedings concerning the goods,
3. responsibility for defects of the goods by the warranty,
4. incurring responsibility for delivering the ordered goods within 60 days of the contract conclusion date,
5. accepting returns of goods in the case of the Customer’s request within 30 days of receiving the goods.
6. providing the Client with instructions for the use of the goods as well as the necessary documents related to the goods in the English.
V. ADVANTAGES OF THE INTERMEDIATE SERVICE OPERATION
1. Placement of an Broker brokering order for a particular commodity is made between the Client and the Broker through the Broker’s website located under the domain of the appropriate ecommerce platform.
2. The Client, upon receipt by the Broker of the disposition of the Broker service, receives:
1. the contents of these Regulations,
2. information that under the Consumer Rights Act that the brokerage service could be executed within 14 days of the date of the contract, it is necessary that the Customer expresses request in this regard,
3. information that, in the event of full implementation of the Broker service by the Broker with the express consent of the Client, the Client shall lose the right to withdraw from the contract provided that he has been informed thereof prior to commencement of the service,
4. In addition, the Customer is provided by the Broker with complete information on the final price of the benefit and any costs, together with a description of the main features of the benefit, this information is available to the Customer on the Broker’s website.
5. When submitting through the Broker’s Web site, the Customer completes a form containing the following information: name, email address. Delivery address, phone number.
6. The order may be made by the Client after having read the contents of the present Terms and accepting its provisions.
7. The Broker is required to provide the Customer with a confirmation of the main features of the benefit, including the subject matter of the benefit and the means of communication with the consumer. This confirmation, known as a remote contract confirmation, must be forwarded to the Customer within a reasonable time after the conclusion of the contract before the service begins.
8. The Broker service is started by the Broker immediately after receiving the payment for the service from the Customer, the express request for service must be sent to the Broker within 14 days from the date of conclusion of the contract.
9. The performance of the brokering service shall be understood as the provision and payment by the Broker of the Order to the Seller.
VI. REGISTRATION AND LOGO
1. The customer has the right to make a free registration.
2. The registration form is required to complete the registration form. Registration is possible after the Customer has read the Terms and Conditions and accepted the Terms.
3. Personal information provided by the customer in the registration form is: name, surname, email address. The customer also creates a password for his account and mailing address.
4. The Client shall have the right to express his / her separate consent when registering for advertising and promotional content sent by the Broker directly related to the Broker’s services.
5. The Client’s login consists of the email address and password that are required to log in to the site.
6. Logging gives the Client the possibility to place an order to start the brokerage service without the customer having to provide his / her data.
VII. DELIVERY OF THE GOODS
1. In the event of a customer providing an incorrect address, the Broker is excluded from liability for non-delivery of the goods.
2. When submitting instructions for commissioning of the Broker service, the Customer is provided with the address to which the ordered goods are delivered.
3. In the event of unforeseen events, the delivery time of the ordered goods may be extended, which the Broker is obliged to immediately inform the Customer via e-mail.
4. The Broker declares that the Seller delivers the goods ordered within 60 days of the date of conclusion of the contract.
5. The seller sends packages from outside the European Union. The importing customer is charged with the tax liability due to the importation.
VIII. PAYMENT
1. The invoice for the commissioned actions by the Broker may be issued to the Customer for the services provided by the Broker upon Customer’s request. At the same time, the Customer agrees to receive the invoice issued by the Broker without his signature and for the invoice being sent over to him electronically.
2. Payments for brokering services and expenses related to the removal of goods (excluding duty and VAT on import) are made in the form of prepayment. The prepayment occurs before the Broker provides services.
3. The customer has the right to choose between the following payment options: transfer to the Broker’s bank account or transfer via the PayU / PayPal payment service.
4. All prices on the Brokerage’s website are expressed in Polish zloty or other currencies, depending on the chosen language version and the currency.
IX. RETURN OF THE PRODUCT BY THE CUSTOMER
1. The customer has the right to submit to the Broker a statement of return of goods purchased from the Seller within 14 days from the date of receipt of the goods.
2. The customer, by submitting a return statement, undertakes to return the goods within 14 calendar days of the date of the statement of return and the transfer of ownership of the goods to the Broker. The goods shall be delivered to the Broker and the delivery costs shall be borne by the Customer. In addition, all rights resulting from the sale agreement concluded with the Seller are assigned by the Customer to the Broker.
3. The Broker is obliged to return to the Customer any payment made by him within 14 days of the date of receipt of the statement, subject to the detention by the Broker of the amount corresponding to the performance of the service. Reimbursement of payments by the Broker is made using the same method of payment used by the Client, except in the case where the Customer expressly agrees to another method of return which does not involve him any additional costs.
4. A return declaration may be submitted on a return form by post to Puzzle postal address.
X. ADMISSION PROCEDURE
1. In order to facilitate the Customer’s conduct of the complaint procedure, the Broker assumes responsibility for the Seller’s liability for warranty for defects acquired by the Customer. Complaints may be made by the Customer via e-mail, either through a contact form or by mail to the Broker. With the complaint, the Customer is obligated to send the product to Broker at the Broker’s cost to the Broker’s address.
2. Customer, in case of finding irregularities related to the functioning of the Broker’s website, is entitled to report this fact by sending an e-mail via the contact form or by mail to the Broker.
3. The customer is entitled to submit a complaint about the provision of Broker services by the Broker. Complaints may be made by the Customer via e-mail, either through a contact form or by mail to the Broker.
4. The Client’s declaration should contain the Customer’s address, full name and surname as well as the exact indication of the irregularity to which the application relates, together with the reason for the application.
5. The Broker will respond to the notification received within no more than 14 days of its receipt.
6. All payment claims should be reported to the entity responsible for making payments, ie the bank or other entity through which funds are transferred.
XI. PROCESSING OF PERSONAL DATA
1. Personal data are processed in accordance with the provisions of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2014, item 1182, as amended).
2. The Customer, by providing personal data, agrees to their processing by the Broker to the extent necessary for the proper provision of the service. Customer’s responsibility is to update the data in the Client’s account.
3. The customer has the right to access the content of personal data and the right to request their correction, addition or deletion in accordance with the principles set out in art. 32-35 of the Data Protection Act.
4. To use the Broker’s web site, you must enable temporary cookies, which is necessary for proper and full use of the website.
XII. CHANGES TO THE RULES
1. The Broker reserves the right to make changes to these Terms and Conditions, which will be promptly announced on the website.
2. The Broker will inform you of the amendment of the Rules of Procedure by posting on the website a consolidated text of the amended Regulations.
3. The amendment of the Regulations may take place at any time, in particular for important technical, legal and / or organizational reasons, without justification of reasons.
4. The Customer’s use of the Broker Services after the entry into force of the amendments to the Regulations is equivalent to acceptance of the changes made.
5. Any amendment of these Regulations shall come into force within 14 days from the date of their publication on the website.
6. Changes to the Regulations after the submission of an order for the commissioning of an Broker service do not affect the manner of its implementation.
XIII. FINAL PROVISIONS
1. These Regulations are made available to Clients free of charge, in such a way that it can be obtained, reproduced and recorded.
2. These Terms and Conditions are available on the website under the Terms of Sale tab.
3. Communication between the Parties takes place electronically. The agent will send the customer information to the e-mail address indicated during registration.
4. These Regulations shall enter into force on the date of its publication on the Internet.
5. If one of the provisions of these Regulations is or will be ineffective, it does not violate the binding force of the remaining provisions. In place of the unsuccessful provisions of the Rules will apply the rule, which is closest to the purpose of the invalid order and the whole of these Regulations.
6. Any disputes arising out of the services rendered by the Broker will be settled amicably, and in the absence of agreement will be resolved by the relevant local and factual court of law.
7. For all legal relationships, which are governed by these Regulations, Polish law is applicable.
8. Matters not governed by these Regulations are governed by generally applicable laws.
